Policy
Shipping Policy
Last updated: September 2026
Every Kind Keeps product is personalized and prepared specifically for the customer.
Production Time
Most orders are expected to be prepared for shipment within 3–5 business days after the order is successfully placed. Production time is separate from shipping transit time. Orders requiring additional review may take longer. If a significant issue affects your order, we will make reasonable efforts to contact you.
Shipping
Kind Keeps currently ships within the United States. Available shipping methods, prices, and estimated delivery options are shown during Shopify checkout. Shipping charges are calculated and collected at checkout.
Delivery Estimates
Carrier delivery estimates begin after your order has been produced and handed to the carrier. Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, address problems, and other circumstances outside the reasonable control of Kind Keeps may affect delivery.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an address problem before your order ships, contact us as soon as possible. We cannot guarantee that a shipping address can be changed after fulfillment has begun.
Lost Packages
If a package appears to be lost in transit, contact Kind Keeps so we can review the shipment and, when appropriate, work with the carrier. When a carrier confirms that a shipment has been lost, Kind Keeps may provide a replacement or refund depending on the circumstances. Packages marked delivered by the carrier may require additional investigation before a replacement or refund can be issued.
Damaged Shipments
If your keepsake arrives damaged, contact Kind Keeps within 7 days of delivery. Please include: • Your order number • A description of the problem • Clear photographs of the damaged keepsake • Photographs of the packaging when reasonably available We will review the issue and determine whether a replacement, refund, or other appropriate resolution is available.
Questions
For shipping assistance, visit: KindKeeps.com/contact